ClaimGuideAI user rating

How the score works

Profiles remain Not yet rated until at least five eligible ratings from three unrelated client organisations have been verified. An unrated branch is not a poorly rated branch.

Each contributor scores the areas below. We average their answered criteria equally, then average eligible submissions equally. Scores are branch-specific, not endorsements or confirmation of insurer approval. Paid listings do not influence scores.

• Responsiveness: Timeliness of acknowledgement and responses.
• Communication: Clarity of updates and explanation of outstanding matters.
• Report usefulness: Whether the report addressed the agreed scope clearly.
• Timeliness: Delivery against agreed or subsequently revised deadlines.

1 — Significantly below expectations
2 — Below expectations
3 — Met expectations
4 — Exceeded expectations
5 — Substantially exceeded expectations

Use the agreed scope and deadlines as your reference. Select “Not applicable” for an area you cannot assess. Do not rate a provider by the settlement amount or whether its findings favoured your position.

Credibility and privacy

Submissions are checked privately before becoming eligible. A professional email address alone does not prove service experience. We may request minimal redacted evidence; do not send claim files, policyholder information or confidential documents with your initial submission.

One submission per assignment. Employees, owners and people with a financial interest in the provider must not rate it. Reviewer names, employers and individual scores are not published. Public aggregates will show the eligible rating count and assessment period. Verification is not a guarantee of accuracy, and lawful disclosure obligations may apply.

Providers and contributors can contact the directory about a rating. Disputed eligibility is reviewed before a score is retained, corrected or excluded.

Rate a branch

Choose a branch from its directory profile to prepare a rating.